Complaints Policy 

Our Complaints Policy

At Real Edition, we are committed to delivering exceptional, world-class services and maintaining the highest standards in everything we do. We are ambitious and dedicated to continuously enhancing our clients' experience.

If you have suggestions on how we can improve, we would love to hear from you! Your feedback is invaluable to us, helping shape the future of Real Edition and ensuring we continue to exceed expectations.

How to Share Your Feedback

If you have any tips or feedback, please email us at hello@realedition.co.uk]. We welcome all suggestions, big or small, as they help us improve.

If You Have a Complaint

We are committed to addressing any issues you may have experienced with our services. If something hasn’t gone as expected, we want to hear from you so we can put it right.

• Please email us at [complaints@realedition.co.uk], providing as much detail as possible.

• Let us know what went wrong and how you’d like us to resolve the issue.

What You Can Expect

• We will acknowledge your complaint within 5 working days of receiving it (please allow for longer during busy periods).

• Our team will then investigate your concerns thoroughly. In some cases, we may need additional information from you to ensure we fully understand the issue.

• Once we have all the relevant details, we aim to provide a resolution within 14 days.

We value your feedback and are committed to learning and improving through your input.